How the Intore in Technology Program Is Empowering Millions of Rwandans Online

Rwanda is making strides in digital inclusion through a nationwide initiative that has helped millions of citizens access online services and digital tools. The “Intore in Technology” program also known as the Digital Ambassadors Program trains young volunteers to teach everyday people how to use digital platforms, transforming how citizens interact with essential services.

Bringing Digital Skills to Communities

Launched in 2017, the Intore in Technology initiative was created to tackle Rwanda’s early challenges with digital literacy. Young graduates and tech‑savvy volunteers are trained as Digital Ambassadors and deployed across the country to guide others on how to use phones, computers, and internet applications.

These volunteers help citizens navigate online government platforms such as Irembo, where people can apply for documents, pay bills, and access social services without long queues. They also assist with basic tasks like using mobile money, connecting to the internet, and understanding digital safety.

Millions Reached So Far

According to officials, the program has now trained more than five million Rwandans to use digital tools and access services online as of 2025, a remarkable milestone celebrated during Rwanda’s Technology Knowledge Day in October.

Volunteers report real impacts in villages and towns. For example, one Digital Ambassador in Gatsibo District helped over 400 people learn how to access services from their phones, saving them time and travel costs. Another in Gakenke District guided nearly 1,000 residents, making everyday transactions easier and more efficient.

Challenges and Continued Focus

Despite these successes, challenges remain. Some citizens still struggle with literacy or need additional support to see the value of digital services. Volunteers are adapting training to local languages and contexts to make learning more effective across diverse communities.

Why It Matters for Rwanda

The Intore in Technology program is more than a training initiative; it’s a key part of Rwanda’s digital inclusion strategy. As more services shift online, being able to use them becomes crucial for everyday life, from paying utility bills to accessing social safety nets.

By equipping citizens with digital skills, Rwanda is not only improving efficiency and access but also building a more inclusive digital future where technology works for everyone.